Mitel Connect App

Overview Mitel Connect is application available for Windows and Macbooks that extend Mitel phone features to computer.  Anyone with an assigned extension (which includes voicemail-only extensions) can use Mitel Connect. Common features used: Managing Voicemail (Personal / Workgroup) Forwarding calls using directory search Directory lookup Warning Mi...

Mitel Voicemail

General There are four types of accounts used in Shakopee Schools: Direct Dial  Only type that dials directly to room or office from outside of schools Common with Principals and Administrators  Full  4 digit phone extension and voicemail numbers are same Can dial directly to classrooms from inside schools Common in elementary classrooms and dedicat...

Mitel Phone - Assign Extension Temporarily

Examples of when to do this: using a conference room and want/need to receive call to your extension need to call from a phone that does not have long distance rights Delete Warning It is important that you un-assign your extension once completed. If not done can lead to issues with calls going to wrong phone and possible emergency response issues. ...

Mitel Phone - Host a 3-way Conference Call

Following guide walks through making a 3-way call. Pick up your handset or press the speaker button to get a dial tone. Call the extension or phone number of your first conference call attendee. After they pick up the phone, ask them to hold on while you contact the other attendees. Press the Conference button your phone, then you should hear a dial...

Mitel Phone - Transferring a call

Transferring a call - When we receive calls we may have to transfer at times and there are 3 different ways we can accomplish this. Consultative Transfer  Consultative Transfer gives you the option to consult with your team member before transferring. After receiving call Press the "Transfer" button. Dial the desired extension number (At this point ...

Mitel Connect App - Manage Availability State

With Mitel Connect you can manage how calls are routed depending on your availability state. Configure an availability state Open Mitel Conntect App Click the 3 dots to right of your info Click Preferences \ Settings Click Call Routing Select desired Availability to setup/modify To setup an Availability for the first time highly recommended to walk ...