Overview
Mitel Connect is application available for Windows and Macbooks that extend Mitel phone features to computer.
Anyone with an assigned extension (which includes voicemail-only extensions) can use Mitel Connect.
Common features used:
- Managing Voicemail (Personal / Workgroup)
- Forwarding calls using directory search
- Directory lookup
Install
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MacBook
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Windows (PC)
- Add Button
Click on Mitel Connect. Choose Install.
Once it is installed, start the application. It will be listed in the Programs menu under Mitel > Mitel Connect.
Find Mitel Connect in Self Service. Click Install.
Login
Your login is the same district username and password used for other services like Infinite Campus.
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MacBook
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Windows
- Add Button
Your login is the same district username and password used for other services like Infinite Campus.
The first time you log in, you may also be asked to specify a server. Click on "show advanced". The server name is "mitel.isd720.com" like in the screenshot below.
Check use "Use Windows Credentials"
Expand Advance > Enter "mitel.isd720.com" as Server
Check "Remember Me"
Outlook Calendar Link
Follow these directions on how to connect to your Outlook e-mail account in order to properly show calendar status (available, busy) in Mitel Connect.
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MacBook
- Add Button
Go to the Mitel Connect menu and choose Preferences.
In the Preferences area, you should start in the Account section. In that section is a tab called AD Credentials.
If it is empty, enter your full e-mail address and usual password.
Then, click Save Credentials.
You'll know it has worked successfully when you see the screen as shown below, with the red "unlink" box showing. That's it, you can close out of the preferences area.
If the process fails and you see a message as shown below, totally Quit Mitel Connect, go back into it, and try again. If it still does not work, please submit a help ticket.
Forward Call to External Phone
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Macbook
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Windows (PC)
- Add Button
<Insert Image>
Please pay close attention here: Make sure you have selected AVAILABILITY ROUTING, When is in "AVAILABLE" mode and from the list 3rd one down "3 rings before incoming calls are routed to voicemail". Select Change
<Insert Image>
Select "Forward the call to my voicemail" and by default "My Voicemail" is selected. From "My Voicemail" drop down enter your desired external number and hit ENTER and then SAVE.
<insert image>
Call should forward to your external number after 3 rings. Please make sure make test calls and verify.
<insert image>
<Insert Image>
Please pay close attention here: Make sure you have selected AVAILABILITY ROUTING, When is in "AVAILABLE" mode and from the list 3rd one down "3 rings before incoming calls are routed to voicemail". Select Change
<Insert Image>
Select "Forward the call to my voicemail" and by default "My Voicemail" is selected. From "My Voicemail" drop down enter your desired external number and hit ENTER and then SAVE.
<insert image>
Call should forward to your external number after 3 rings. Please make sure make test calls and verify.
<insert image>
Record Voicemail Memo
Open Mitel Connect
Search for desired extension to receive message.
In the middle pane, right click the extension you want the voicemail to go to and select "Send Voicemail"
Provide a subject line for the message
Prior to clicking record confirm desired recording method:
- Speaker is your computer (Windows or Macbook) microphone and speakers.
- Handset is your assigned phone, system will ring and inform you to record.
Record desired message by pressing record and Stop when done.
- Use play button to review message before sending.
Send message to desired extension(s) by clicking Send
Delete
