Mitel Phone - Transferring a call

Written by Quazi Jahangir

Last published at: April 23rd, 2024

Transferring a call - When we receive calls we may have to transfer at times and there are 3 different ways we can accomplish this.

Consultative Transfer 

Consultative Transfer gives you the option to consult with your team member before transferring.

After receiving call

  1. Press the "Transfer" button.
  2. Dial the desired extension number (At this point caller is on hold).
  3. If you wait a bit desired extension will be ringing and let the team member know who is calling and if there is any additional information to pass along and also ask team member to stay on the line.
  4. Press the "Yes" softkey.
  5. At this point call is transferred to team member.
 

Blind Transfer

Just like it says, a simple transfer.

  1. Press the "Transfer" button.
  2. Dial the desired extension number.
  3. Press the "Transfer" softkey.
  4. At this point call is transferred to team member.
 

Transfer calls to Voice Mail

  1. Press the Transfer button.
  2. Dial the extension number.
  3. Press the MORE softkey.
  4. Press TO MB softkey.
  5. Hang up.