Mitel Voicemail

Written by Christopher Lee

Last published at: August 31st, 2021


General

There are three types of accounts used in Shakopee Schools:

  • Full
    • Phone and Voicemail numbers are same.
    • Common in dedicated office positions and Elementary classrooms
  • Phone Only
    • No voicemail function
    • Common in Secondary classrooms or conference like spaces
  • Voicemail Only
    • Not assigned to physical phone location
    • Common in Secondary positions
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Accessing Voicemail

Offsite of district:  952-496-5101

Within district: 5101 or the Voice Mail button on assigned phone.

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Voicemail Setup

Decision Tree
Select account type
  • Full
  • Voicemail Only
  • Add Button

Click Voice Mail button on phone:
"Welcome to the ShoreTel phone system. Please enter your password
followed by #."


Enter: 1234#


"Welcome to your new mailbox. You will now be asked to change your password. Please enter your new password followed by #."
(Must be at least 4 digits)

  • Enter new password + #
  • Re-enter password + # to confirm

"Your new password has been set."


You will now be asked to record your name. Please record your name at the tone; when finished press #.

Record your name + #

You will be given options:

  • If recording is correct press #
  • To review your recording press 1
  • To cancel recording press *

When finished you will hear that your name was recorded and you will be sent to the main menu.


To Log off press 8.

To confirm Log off press 1.

Dial 5101 from any district phone

"Welcome to the ShoreTel phone system. Please enter your extension number"

Enter Voicemail Number


"Welcome to the ShoreTel phone system. Please enter your password
followed by #."


Enter: 1234#


"Welcome to your new mailbox. You will now be asked to change your password. Please enter your new password followed by #."
(Must be at least 4 digits)

  • Enter new password + #
  • Re-enter password + # to confirm

"Your new password has been set."


You will now be asked to record your name. Please record your name at the tone; when finished press #.

Record your name + #

You will be given options:

  • If recording is correct press #
  • To review your recording press 1
  • To cancel recording press *

When finished you will hear that your name was recorded and you will be sent to the main menu.


To Log off press 8.

To confirm Log off press 1.

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Manage Voicemail recorded name

Following guide will walk through how to manage and maintain you Mitel voicemail name.

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Info

Voicemail name is used for Dial by or Message by options, it is not the same as Call Routing Availability Greetings.


To hear current recorded name dial:

  • External: 952-697-8709 Option 1
  • Internal: Ext 2718 Option 1

Enter your last name by pressing corresponding numbers on keypad.

Example: Lee > 533


Listen to provided contact options

  • if you hear your name and like the recording stop here
  • if your name is not listed, follow the remaining steps to re-record your name

Dial voice mail access number:  952 496 5101
Follow prompts to enter your extension number and password.

Use following options to record your name:

  • Option 7 - Mailbox Options
  • Option 6 - Record your name

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Check Voicemail Externally

Following steps walk through how to check your voicemail when not at your desk.


The phone number to access voicemail from home:  952-496-5101

The extension to access voicemail from school: 5101


"Welcome to the Mitel Communciation system. Please enter your extension number"

Enter Voicemail Number (your extension)


"Please enter your password followed by pound (#)"

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Quick Reference

One page voicemail and operation guides from Mitel for common functions on our phones.

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