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Mac

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How to Upgrade to macOS Ventura

Supported OS macOS 13 Ventura (latest release) is the currently supported operating system for school district Macbooks.    It's important your Mac stay updated to the latest operating system supported by the district.  Software compatibility. Ensure all software used for class works as expected.  Security. Apple constantly releases new security pat...

Last updated: January 3rd, 2023 by Nathaniel Strauss

Screen Capture

You may need to take a screen capture (or screenshot or grab; different terms, same idea) of your Apple’s desktop or laptop’s screen.  Apple has a screenshot page that lists this info.  Here’s  the two most basic and commonly-used commands. Copy your entire screen Command-Shift-3 Screenshot of a portion of your screen Command-Shift-4; click and drag...

Last updated: October 18th, 2021 by Chris Lee

Install a Printer (Mac)

School Printers School printers are installed on Macs using Self Service. Staff have access to most printers and copiers at their primary building. If a printer does not appear in Self Service, staff can request they be given access by opening a help desk ticket, For example, if a teacher's primary building is Sweeney Elementary and they are teachin...

Last updated: December 13th, 2022 by Nathaniel Strauss

Staff MacBook Refresh 2019-2022

The district is in the process of refreshing all staff MacBooks over three years. Follow these directions to see if you're eligible to get a new Mac and how to prepare to swap out your computer. A regular computer refresh cycle keeps up to date equipment in the hands of staff, allows for better budget planning, and helps the district get more money ...

Last updated: August 30th, 2021 by Nathaniel Strauss

Connect to Bluetooth and SMART Board on Mac

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Last updated: November 29th, 2022 by Nathaniel Strauss

Fixing Date and Time on Mac

Macs will sometimes lose their date and time settings due to the battery having fully lost its charge. It is common for Macs to be left in cold cars overnight, during practice, or an activity which in turn speeds up how quickly the battery is drained.  Mac are designed to be operated between 50-95 degrees F. Please try to avoid leaving them in cold ...

Last updated: August 13th, 2021 by Nathaniel Strauss

Connect to Network Drives or Shares

There are two common ways to connect to a network drive on a Mac.  For the majority of users, the first method through NoMAD will work.  For users with additional access to network drives, the second method may be necessary. Delete Local Drive Connections Note that these methods only work on-site or for staff who have been given VPN access and have ...

Last updated: August 20th, 2021 by Bryan Drozd

Restart Your Mac

A common troubleshooting step is to restart your computer. People may joke about "did you try turning it on and off again" as a fix, but that idea sticks around because sometimes (often) it works. School Macs will receive a notification like the one below after it has not been restarted for 10 or more days. Select the Restart button to have the syst...

Last updated: August 20th, 2021 by Nathaniel Strauss

Mac Adapters, Dongles, and Docks

Newer MacBook Air models (2018 and later) only support USB C connections (in addition to a standard headphone jack). In order to avoid staff purchase of off-brand or untested dongles and peripherals, we will be maintaining and occasionally updating this page to reflect approved adapters. USB C accessories should be approved through technology throug...

Last updated: February 8th, 2023 by Nathaniel Strauss

Mac Software Updates

Apple Software Updates Apple Software Updates can be installed by any user through System Preferences > Software Update. When Self Service detects there's an available update it will display the Apple Software Updates option. Clicking on it will open the Software Update window. It's the equivalent of going to System Preferences > Software Upda...

Last updated: December 15th, 2022 by Nathaniel Strauss

Install GarageBand on Mac

Delete App Size Note GarageBand along with additional content is very large - around 5 GB. Before beginning make sure your computer has a reliable network connection and enough free disk space. 1. Open Self Service and search for GarageBand. 2. Select Install. The main GarageBand app will be downloaded and installed. 3. Do not open GarageBand. Basic...

Last updated: September 20th, 2021 by Nathaniel Strauss

Fix Office for Mac Licensing Issues

Sometimes Office for Mac apps (Excel, Outlook, Word, etc.) have issues with activation or licensing. Follow these directions to run the Self Service troubleshooting tool which fixes the majority of issues.  Note, in some cases even after following these steps sometimes apps will still show as unlicensed. If that occurs, please open a help desk ticke...

Last updated: September 28th, 2021 by Nathaniel Strauss

Relay Web Filter - Mac Updates

On a regular basis you will be prompted to install an update to the Relay web filter software. Relay runs on all district managed Macs. A prompt like the one below will pop up once per day until the update is complete. Installing the update takes about 1-2 minutes and requires a restart. You will be prompted to restart after the software installatio...

Last updated: December 13th, 2022 by Nathaniel Strauss

Mac FileVault 2 Issues

District Macs are encrypted using Apple's FileVault 2 technology. Sometimes if there is an issue with the encryption status or other data associated with your Mac you may receive a notification like the one below. Click the notification and you'll be prompted for your password. Enter your password to update the encryption key and update it with our ...

Last updated: October 25th, 2021 by Nathaniel Strauss

Allow Screen Sharing and Recording on Mac

Permissions Everyone can complete the steps below. Admin rights are not required. There is a lock icon in the bottom left hand corner which does not need to be unlocked. To share your screen on Mac you need to allow screen recording access. You may see a prompt like this when first trying to share your screen in a video conference like Google Meet. ...

Last updated: January 18th, 2022 by Nathaniel Strauss

Change Macbook Name

1. Open Self Service and search for "Change Computer Name." Click Change 2. A pop-up will appear. Choose the building you are assigned to and enter the name you'd like your Macbook to be. 3. Once complete, it will give you a success message....

Last updated: January 17th, 2023 by Joshua Novotny

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