Updated August 24th, 2021 by Nathaniel Strauss

Chrome Browser vs Google Account

The purpose of this article is to clarify the difference between the Chrome Browser account and a Google account.  These are commonly mistaken to be the same thing, but in actuality are different and perform different functions. When using the Chrome browser, it is easy not to notice that the browser uses a Google account to manage properties of Chr...

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Updated August 20th, 2021 by Nathaniel Strauss

Mac Adapters, Dongles, and Docks

Newer MacBook Air models (2018 and later) only support USB C connections (in addition to a standard headphone jack). In order to avoid staff purchase of off-brand or untested dongles and peripherals, we will be maintaining and occasionally updating this page to reflect approved adapters. USB C accessories should be approved through technology throug...

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Updated August 26th, 2021 by Nathaniel Strauss

iPad Distribution Cycle

Staff iPads This is a summary of iPad distribution and replacement criteria for district staff. Early distribution of these devices was often handled via grants, department purchasing, pilot programs, and other undefined methods. The purpose of this documentation is to provide background on our deployment expectations and to establish predictable re...

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Updated August 20th, 2021 by Nathaniel Strauss

Configure Out Of Office Reply

Out of office messages are  automatic email replies , or autoresponder email messages, that go out to colleagues, customers and clients when you are away from work. They let others know you are unavailable for contact and when they can expect a response to their emails. Decision Tree Select Outlook Platform Outlook for Mac Outlook for Windows Add Bu...

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Updated February 17th, 2022 by Nathaniel Strauss

iPad Software Updates

Supported OS iPadOS 15 (latest release) is the currently supported operating system for school district iPads.  Software Updates https://support.apple.com/en-us/HT204204 To manually run a software update go Settings > General > Software Update and follow the prompts. iPads will try to auto-update themselves on a regular basis, but that process...

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Updated October 20th, 2021 by Nathaniel Strauss

Sora

Sora is Scott County Library's one-stop shop for eBooks, audiobooks, and eMagazines. Log in with your Virtual Student Library Card. Learn more at the Learning Commons page on the main school website....

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Updated August 22nd, 2021 by Nathaniel Strauss

Install an iPad App

Printable Directions English Adding Apps to iPad from Self-Service.pdf Russian Adding Apps to iPad from Self-Service-Russian Somali Adding Apps to iPad from Self-Service-Somali...

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Updated October 18th, 2021 by Nathaniel Strauss

Relay Web Filter - Mac Updates

On a regular basis you will be prompted to install an update to the Relay web filter software. Relay runs on all district managed Macs. A prompt like the one below will pop up once per day until the update is complete. Installing the update takes about 1-2 minutes and requires a restart. You will be prompted to restart after the software installatio...

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Updated August 10th, 2021 by Nathaniel Strauss

iPad App Request Process

General Education Help Desk Ticket Free App Paid App Review: Instructional BLC staff review app content. Verify content or design is not already covered by another app and appropriate for the requested purpose. Consider in app advertising, terms of use, and student data privacy. Review: Technical Technology staff verify the app will work as expected...

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Updated August 9th, 2021 by Nathaniel Strauss

Apple TV Not In Device List

When using screen mirroring to AirPlay your Mac or iPad to an Apple TV, you should see a list of available Apple TVs nearby. If you don't see a list of devices or the specific Apple TV you're trying to AirPlay to, try following these troubleshooting steps.   Toggle Bluetooth off and on. AirPlay requires Bluetooth be turned on. Select the Bluetooth i...

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Updated August 13th, 2021 by Nathaniel Strauss

Send a Fax through Email

Authorized Accounts Only Note only authorized email accounts can be use this method. If you'd like to use this fax feature, but don't know if you have access, email the help desk (e).  1. Start a new email message. 2. Enter the target fax number into To field in this format...     ##########@rcfax.com     Example: 9524965193@rcfax.com 3. Add the fax...

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Updated September 23rd, 2021 by Nathaniel Strauss

Cancel Stuck or Paused Apps on iPad

Sometimes when an app on iPad is stuck or paused when downloading it's necessary to cancel the download. After canceling the download you can then reinstall the app from Self Service, or in the case of auto-install apps the app will attempt to install again next time the iPad checks in with our management system. 1. Find a grayed out app on the iPad...

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Updated August 12th, 2021 by Nathaniel Strauss

Account Use Reference

Cheat sheet page for various software and applications used in the district, and which login credentials are expected for each site or application. Terms District username is generally your first initial followed by last name.  Middle initial may be used as a tiebreaker if that username already exists.   User created means whatever password you crea...

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Updated August 27th, 2021 by Nathaniel Strauss

How to Back Up Your iPad

Your school iPad is automatically backed up as long you're signed into your Apple ID. Notability, Photos, and most other apps are included. Learn how to sign into your Apple ID here - https://techtools.shakopeeschools.org/117025-apple/sign-into-an-apple-id However, there are some apps which are not included in automatic iCloud backups. Select an app...

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Updated August 26th, 2021 by Nathaniel Strauss

Connect to Bluetooth and SMART Board on Mac

 ...

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Updated January 18th, 2022 by Nathaniel Strauss

Allow Screen Sharing and Recording on Mac

Permissions Everyone can complete the steps below. Admin rights are not required. There is a lock icon in the bottom left hand corner which does not need to be unlocked. To share your screen on Mac you need to allow screen recording access. You may see a prompt like this when first trying to share your screen in a video conference like Google Meet. ...

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Updated October 25th, 2021 by Nathaniel Strauss

Mac FileVault 2 Issues

District Macs are encrypted using Apple's FileVault 2 technology. Sometimes if there is an issue with the encryption status or other data associated with your Mac you may receive a notification like the one below. Click the notification and you'll be prompted for your password. Enter your password to update the encryption key and update it with our ...

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Updated March 7th, 2022 by Nathaniel Strauss

How To Install Pro Tools First

Alert Pro Tools First has been discontinued as of December 25th, 2021. Please use Garageband and/or Audacity for your music production needs. Installation Steps A tech assistant needs to help complete the Pro Tools First installation. You can't complete the installation yourself. To get help with Pro Tools First go to C300 during regular school hour...

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Updated August 12th, 2021 by Nathaniel Strauss

How to Clean Your Apple Devices

Refer to this Apple article on how to properly clean your iPad or Mac - https://support.apple.com/en-us/HT204172 Use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, or similar items.  Avoid excessive wiping, which might cause damage.  Unplug all external power sources, devices, and cables. Keep liquids away from the produc...

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Updated August 10th, 2021 by Nathaniel Strauss

Virtual Student Library Card

Virtual Student Library Card is a partnership between Shakopee Public Schools and Scott County Library. We are pleased to have a partnership between the Shakopee Public Schools and the Scott County Library that will provide all students with a fine-free virtual library card. Students can benefit from access to the vast resources available through th...

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Updated August 27th, 2021 by Nathaniel Strauss

Infinite Campus Schedule Wizard

Follow these direction to install and configure the Infinite Campus Schedule Wizard. Note steps have changed as the district no longer supports Oracle Java. 1. Install Infinite Campus Schedule Wizard through Self Service. 2. Open OpenWebStart Settings from /Applications/OpenWebStart. 3. Go to JVM Manager and select "Find local". Afterwards a JVM lik...

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Updated August 12th, 2021 by Nathaniel Strauss

Virtual Assistant Device Guidelines

This policy pertains to virtual assistant devices like Amazon Echo and Google Home. Potentially positive uses of such technology need to be weighed against how they actually function, whether student data and anonymity can be protected as required by FERPA regulations, the terms of service and privacy policies for each device, and any potential netw...

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Updated September 28th, 2021 by Nathaniel Strauss

Fix Office for Mac Licensing Issues

Sometimes Office for Mac apps (Excel, Outlook, Word, etc.) have issues with activation or licensing. Follow these directions to run the Self Service troubleshooting tool which fixes the majority of issues.  Note, in some cases even after following these steps sometimes apps will still show as unlicensed. If that occurs, please open a help desk ticke...

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Updated January 31st, 2022 by Nathaniel Strauss

Email to Print

Email to Print service is available for people who have district accounts, but are not using district computers or do not have access to connect to the district internal network. For example, contractors or other short term employees. Supported File Types Only the following file types are supported with Email to Print. PDFs (Convert a document to PD...

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Updated November 29th, 2021 by Nathaniel Strauss

TrilbyTV

TrilbyTV is a digital signage solution which uses Apple TV as a player to display content. Currently the High School and District Office have site licensing. Log into TrilbyTV by going to https://auth.trilbytv.co.uk/ and select the Microsoft button circled in red below. Continue with your school username@shakopee.k12.mn.us email address. By default ...

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Updated August 13th, 2021 by Nathaniel Strauss

Check Mail Group Membership

Follow these directions to check mail group membership easily through Outlook.  Mac 1. Open a new email message in Outlook. 2. Add an email group in the address field. 3. Select the down arrow next to the group name to expand it. A list of group members will appear. PC 1. Open a new email message in Outlook. 2. Add an email group in the address fiel...

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Updated June 14th, 2022 by Nathaniel Strauss

Managed Apple IDs

Overview Managed Apple IDs are the account you use to access Apple related apps and services on your iPad or Mac. They are available to everyone in the district. Apple IDs use the same email address and password you already use. It's recommended that everyone sign into the school provided Apple ID to get the most out their device. Follow the directi...

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Updated October 20th, 2021 by Nathaniel Strauss

Shared iPad (Loaner iPads)

Sign into Shared iPad 1. Sign in with your managed Apple ID. Select Continue when prompted, enter your password, and then sign in. Staff Students username@shakopee.k12.mn.us e.g. iivaonvich@shakopee.k12.mn.us studentID@shakopeeschools.org e.g. 123456@shakopeeschools.org 2. The first time you sign in you must set a shared iPad passcode or password. T...

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Updated August 13th, 2021 by Nathaniel Strauss

Fixing Date and Time on Mac

Macs will sometimes lose their date and time settings due to the battery having fully lost its charge. It is common for Macs to be left in cold cars overnight, during practice, or an activity which in turn speeds up how quickly the battery is drained.  Mac are designed to be operated between 50-95 degrees F. Please try to avoid leaving them in cold ...

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Updated August 27th, 2021 by Nathaniel Strauss

Fix Canvas Images Not Loading on iPad

Starting in iPadOS 14, changes to the way sites track media like images and videos may cause content not to load in Canvas. Follow the directions below to enable cross-site tracking as a temporary workaround. 1. Open Settings and scroll down on the left hand column to Canvas.  2. Enable "Allow Cross-Website Tracking" 3. Restart the iPad....

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Updated September 20th, 2021 by Nathaniel Strauss

Install GarageBand on Mac

Delete App Size Note GarageBand along with additional content is very large - around 5 GB. Before beginning make sure your computer has a reliable network connection and enough free disk space. 1. Open Self Service and search for GarageBand. 2. Select Install. The main GarageBand app will be downloaded and installed. 3. Do not open GarageBand. Basic...

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Updated September 17th, 2021 by Nathaniel Strauss

iPad Elementary Take Home Procedure

Please follow this process in situations where an elementary school iPad must be sent home with the student for an extended period of time (such as a quarantine situation) during which the student may need the access to technology in order to continue participating in academic tasks.  An iPad being sent home occasionally for an assignment should be ...

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Updated August 30th, 2021 by Nathaniel Strauss

Staff MacBook Refresh 2019-2022

The district is in the process of refreshing all staff MacBooks over three years. Follow these directions to see if you're eligible to get a new Mac and how to prepare to swap out your computer. A regular computer refresh cycle keeps up to date equipment in the hands of staff, allows for better budget planning, and helps the district get more money ...

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Updated November 16th, 2021 by Nathaniel Strauss

Release Quarantined Messages

Delete Warning Microsoft has identified issue that Shared Mailbox Quarantine messages can only be released by Technology Administrators.  Please open ticket to request email be released. This only applies to shared mailboxes. The district has taken measures to protect email against spam, phishing and junk messages. However, sometimes legitimate emai...

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Updated January 25th, 2022 by Nathaniel Strauss

Turn On Cross-Website Tracking

If you are using iPads to administer ACCESS for ELLs or WIDA Screener Online testing, you will need to manually enable Cross-Website Tracking on each iPad testing device. This feature must be enabled due to an enhanced privacy feature, Intelligent Tracking Prevention (ITP). 1. Install the DRC INSIGHT app if it isn't already. Open the app once. 2. Op...

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Updated October 18th, 2021 by Nathaniel Strauss

Fusion 360

Fusion 360 is a cloud-based 3D CAD/CAM tool for product development that combines industrial and mechanical design, collaboration, and machining.  Each student will need to create an Autodesk ID on the Autodesk Education Community - https://www.autodesk.com/education/edu-software/overview. With this Autodesk ID students can log into Fusion 360 and a...

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Updated December 9th, 2021 by Nathaniel Strauss

Jamf Parent

Getting Started with Jamf Parent Jamf Parent Guide for Parents Jamf Parent is an app you can use to manage your child's school managed iPad. The following features are currently available.  App lock. Allow only a list of specific apps for up to 24 hours. Restrict device functionality. For example, do not allow the camera to be used. Allow or deny ap...

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Updated April 8th, 2022 by Nathaniel Strauss

Technology Department Reports

Tech Report documents are a comprehensive overview of the technology department and the various services we provide, systems we support, and the type of access to technology provided to students and staff in our school district. Questions about the contents of this report should be directed to Bryan Drozd, Director of Instructional Technology.  E-ma...

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Updated September 10th, 2021 by Nathaniel Strauss

VPN Access

VPN can be used when someone needs to access internal technology resources when they are outside the district. Follow the directions below to install and use VPN on your device. VPN Requests Note, VPN is only available by request. Staff do not have VPN access by default. To request VPN access, have your supervisor email helpdesk@shakopee.k12.mn.us e...

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Updated August 10th, 2021 by Nathaniel Strauss

Install a Printer (Mac)

School Printers School printers are installed on Macs using Self Service. Staff have access to most printers and copiers at their primary building. If a printer does not appear in Self Service, staff can request they be given access by opening a help desk ticket, For example, if a teacher's primary building is Sweeney Elementary and they are teachin...

1 min reading time
Updated February 28th, 2022 by Nathaniel Strauss

Mac Software Updates

Apple Software Updates Apple Software Updates can be installed by any user through System Preferences > Software Update. When Self Service detects there's an available update it will display the Apple Software Updates option. Clicking on it will open the Software Update window. It's the equivalent of going to System Preferences > Software Upda...

1 min reading time
Updated August 20th, 2021 by Nathaniel Strauss

Restart Your Mac

A common troubleshooting step is to restart your computer. People may joke about "did you try turning it on and off again" as a fix, but that idea sticks around because sometimes (often) it works. School Macs will receive a notification like the one below after it has not been restarted for 10 or more days. Select the Restart button to have the syst...

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Updated August 10th, 2021 by Nathaniel Strauss

Install a Printer (PC)

1. Click on the start menu and search for Control Panel. 2. Select Hardware and Sound. 3. Select Devices and Printers. 4. Select Add Printer. 5. Select the option: The Printer that I want isn't listed at the bottom and click Next. 6. Select the option:  Find a printer in the directory, based on location or feature and click Next. 7. Enter the name o...

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Updated September 24th, 2021 by Nathaniel Strauss

Wireless Network Troubleshooting

It can be difficult to troubleshoot wireless network issues because there are many factor involved. The purpose of this guide is to provide some assistance when trying to resolve wireless issues and provide various tips you can try along the way.  Wireless Access Points Wireless access points (also referred to as APs) can be found through school bui...

3 min reading time
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