Apple Software Updates Apple Software Updates can be installed by any user through System Settings > Software Update. When Self Service detects there's an available update, it will display the Apple Software Updates option. Clicking on it will open the Software Update window. It's the equivalent of going to System Settings > Software Update. O...

Sometimes Office for Mac apps (Excel, Outlook, Word, etc.) have issues with activation or licensing. Follow these directions to run the Self Service troubleshooting tool which fixes the majority of issues.  Note, in some cases even after following these steps sometimes apps will still show as unlicensed. If that occurs, please open a help desk ticke...

The purpose of this article is to clarify the difference between the Chrome Browser account and a Google account.  These are commonly mistaken to be the same thing, but in actuality are different and perform different functions. When using the Chrome browser, it is easy not to notice that the browser uses a Google account to manage properties of Chr...

Overview Virtual Student Library Card (VSLC) is a partnership between Shakopee Public Schools and Scott County Library. We are pleased to have a partnership between the Shakopee Public Schools and the Scott County Library that will provide all students with a fine-free virtual library card. Students can benefit from access to the vast resources avai...

Macs will sometimes lose their date and time settings due to the battery having fully lost its charge. It is common for Macs to be left in cold cars overnight, during practice, or an activity which in turn speeds up how quickly the battery is drained.  Mac are designed to be operated between 50-95 degrees F. Please try to avoid leaving them in cold ...

Cheat sheet page for various software and applications used in the district, and which login credentials are expected for each site or application. Terms District username is generally your first initial followed by last name.  Middle initial may be used as a tiebreaker if that username already exists.   User created means whatever password you crea...

Printable Directions English Adding Apps to iPad from Self-Service.pdf Russian Adding Apps to iPad from Self-Service-Russian Somali Adding Apps to iPad from Self-Service-Somali...

Refer to this Apple article on how to properly clean your iPad or Mac - https://support.apple.com/en-us/HT204172 Use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, or similar items.  Avoid excessive wiping, which might cause damage.  Unplug all external power sources, devices, and cables. Keep liquids away from the produc...

Your school iPad is automatically backed up as long you're signed into your Apple ID. Learn how to sign into your Apple ID here - https://techtools.shakopeeschools.org/117025-apple/sign-into-an-apple-id Notability ,   Photos ,   and   most   other   apps   should be backed up to iCloud automatically .  However, there are some apps which are not incl...

Overview Sora (powered by OverDrive) is one-stop shop for eBooks, audiobooks, and eMagazines. Expand your selection by linking withy your Virtual Student Library Card from Scott County Library. Authentication is handled by ClassLink LaunchPad.     iPad Users Login ClassLink LaunchPad Soar app vs iOS Sora app Sora app does not support credential hand...

Permissions Everyone can complete the steps below. Admin rights are not required. There is a lock icon in the bottom left hand corner which does not need to be unlocked. To share your screen on Mac you need to allow screen recording access. You may see a prompt like this when first trying to share your screen in a video conference like Google Meet. ...

Please follow this process in situations where an elementary school iPad must be sent home with the student for an extended period of time (such as a quarantine situation) during which the student may need the access to technology in order to continue participating in academic tasks.  An iPad being sent home occasionally for an assignment should be ...

Tech Report documents are a comprehensive overview of the technology department and the various services we provide, systems we support, and the type of access to technology provided to students and staff in our school district. Questions about the contents of this report should be directed to Bryan Drozd, Director of Instructional Technology.  E-ma...

It can be difficult to troubleshoot wireless network issues because there are many factors involved. The purpose of this guide is to provide some assistance when trying to resolve wireless issues and provide various tips you can try along the way.  Wireless Access Points Wireless access points (also referred to as APs) can be found through school bu...

Delete App Size Note GarageBand along with additional content is very large - around 5 GB. Before beginning make sure your computer has a reliable network connection and enough free disk space. 1. Open Self Service and search for GarageBand. 2. Select Install. The main GarageBand app will be downloaded and installed. 3. Do not open GarageBand. Basic...

School Printers School printers are installed on Macs using Self Service. Staff have access to most printers and copiers at their primary building. If a printer does not appear in Self Service, staff can request they be given access by opening a help desk ticket, For example, if a teacher's primary building is Sweeney Elementary and they are teachin...

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Starting in iPadOS 14, changes to the way sites track media like images and videos may cause content not to load in Canvas. Follow the directions below to enable cross-site tracking as a temporary workaround. 1. Open Settings and scroll down on the left hand column to Canvas.  2. Enable "Allow Cross-Website Tracking" 3. Restart the iPad....

Supported OS iPadOS 17 (latest release) is the currently supported operating system for school district iPads.  Software Updates https://support.apple.com/en-us/HT204204 To run software updates, go to Settings > General > Software Update and follow the prompts. i Pads will try to auto-update themselves on a regular basis, but that process some...

Authorized Accounts Only Note only authorized email accounts can be use this method. If you'd like to use this fax feature, but don't know if you have access, email the help desk (e).  1. Start a new email message. 2. Enter the target fax number into To field in this format...     ##########@rcfax.com     Example: 9524965193@rcfax.com 3. Add the fax...

This policy pertains to virtual assistant devices like Amazon Echo and Google Home. Potentially positive uses of such technology need to be weighed against how they actually function, whether student data and anonymity can be protected as required by FERPA regulations, the terms of service and privacy policies for each device, and any potential netw...

General Education Help Desk Ticket Free App Paid App Review: Instructional BLC staff review app content. Verify content or design is not already covered by another app and appropriate for the requested purpose. Consider in app advertising, terms of use, and student data privacy. Review: Technical Technology staff verify the app will work as expected...

Warning Microsoft has identified issue that Shared Mailbox Quarantine messages can only be released by Technology Administrators.  Please open ticket to request email be released. This only applies to shared mailboxes. The district has taken measures to protect email against spam, phishing and junk messages. However, sometimes legitimate emails are ...

VPN can be used when someone needs to access internal technology resources when they are outside the district. Follow the directions below to install and use VPN on your device. VPN Requests Note, VPN is only available by request. Staff do not have VPN access by default. To request VPN access, have your supervisor email helpdesk@shakopee.k12.mn.us e...

A common troubleshooting step is to restart your computer. People may joke about "did you try turning it off and on again" as a fix, but that idea sticks around because sometimes (often) it works. School Macs will receive a notification like the one below after it has not been restarted for 10 or more days. Select the Restart button to have the syst...

Email to Print service is available for people who have district accounts, but are not using district computers or do not have access to connect to the district internal network. For example, contractors or other short term employees. Supported File Types Only the following file types are supported with Email to Print. PDFs (Convert a document to PD...

District Macs are encrypted using Apple's FileVault 2 technology. Sometimes if there is an issue with the encryption status or other data associated with your Mac you may receive a notification like the one below. Click the notification and you'll be prompted for your password. Enter your password to update the encryption key and update it with our ...

When using screen mirroring to AirPlay your Mac or iPad to an Apple TV, you should see a list of available Apple TVs nearby. If you don't see a list of devices or the specific Apple TV you're trying to AirPlay to, try following these troubleshooting steps.   Toggle Bluetooth off and on. AirPlay requires Bluetooth be turned on. Select the Bluetooth i...

Getting Started with Jamf Parent Jamf Parent Guide for Parents Jamf Parent is an app you can use to manage your child's school managed iPad. The following features are currently available.  App lock. Allow only a list of specific apps for up to 24 hours. Restrict device functionality. For example, do not allow the camera to be used. Allow or deny ap...

1. Click on the start menu and search for Control Panel. 2. Select Hardware and Sound. 3. Select Devices and Printers. 4. Select Add Printer. 5. Select the option: “The Printer that I want isn't listed” at the bottom and click Next. 6. Select the option:  Find a printer in the directory, based on location or feature and click Next. 7. Enter the name...

TrilbyTV is a digital signage solution which uses Apple TV as a player to display content. Currently the High School and District Office have site licensing. Log into TrilbyTV by going to https://auth.trilbytv.co.uk/ and select the Microsoft button circled in red below. Continue with your school username@shakopee.k12.mn.us email address. By default ...

Newer MacBook Air models (2018 and later) only support USB C connections (in addition to a standard headphone jack). In order to avoid staff purchase of off-brand or untested dongles and peripherals, we will be maintaining and occasionally updating this page to reflect approved adapters. USB C accessories should be approved through technology throug...

Sometimes when an app on iPad is stuck or paused when downloading it's necessary to cancel the download. After canceling the download you can then reinstall the app from Self Service, or in the case of auto-install apps the app will attempt to install again next time the iPad checks in with our management system. 1. Find a grayed out app on the iPad...

Staff iPads This is a summary of iPad distribution and replacement criteria for district staff. Early distribution of these devices was often handled via grants, department purchasing, pilot programs, and other undefined methods. The purpose of this documentation is to provide background on our deployment expectations and to establish predictable re...

Overview Managed Apple IDs are the account you use to access Apple related apps and services on your iPad or Mac. They are available to everyone in the district. Apple IDs use the same email address and password you already use. It's recommended that everyone sign into the school provided Apple ID to get the most out their device. Follow the directi...

If you are using iPads to administer ACCESS for ELLs or WIDA Screener Online testing, you will need to manually enable Cross-Website Tracking on each iPad testing device. This feature must be enabled due to an enhanced privacy feature, Intelligent Tracking Prevention (ITP). 1. Install the DRC INSIGHT app if it isn't already. Open the app once. 2. Op...

Follow these directions to check mail group membership easily through Outlook.  Mac 1. Open a new email message in Outlook. 2. Add an email group in the address field. 3. Select the down arrow next to the group name to expand it. A list of group members will appear. PC 1. Open a new email message in Outlook. 2. Add an email group in the address fiel...

Out of office messages are  automatic email replies , or autoresponder email messages, that go out to colleagues, customers and clients when you are away from work. They let others know you are unavailable for contact and when they can expect a response to their emails. Decision Tree Select Outlook Platform Outlook for Mac Outlook for Windows Add Bu...

Fusion 360 is a cloud-based 3D CAD/CAM tool for product development that combines industrial and mechanical design, collaboration, and machining.  Each student will need to create an Autodesk ID on the Autodesk Education Community - https://www.autodesk.com/education/edu-software/overview. With this Autodesk ID students can log into Fusion 360 and a...

Sign into Shared iPad 1. Sign in with your managed Apple ID. Select Continue when prompted, enter your password, and then sign in. Staff Students username@shakopee.k12.mn.us e.g. iivaonvich@shakopee.k12.mn.us studentID@shakopeeschools.org e.g. 123456@shakopeeschools.org 2. The first time you sign in you must set a shared iPad passcode or password. T...