Canvas Account Changes

In August 2025, we will be making a significant change to how parent-guardian (also known as observer) accounts are created.  

• Canvas usernames will match the parent portal username in Infinite Campus.
• We will automatically pair parent/guardian accounts with their students.  

Unfortunately, the only way to set this up is to remove all current observer (parent/guardian) accounts and start over.  We understand that this will be an inconvenience for some existing users but it was unavoidable.

Account Set-Up

Once the account update process is completed, here is how to set up your account:

① Go to shakopee.instructure.com.  

② Click on “Forgot Password”. 

③ Enter the username.  This will match the username for Infinite Campus.

Email will be sent from “Canvas - Shakopee Schools <notifications@instructure.com>” to the email address we have on record for you in Infinite Campus.

Set a new password

Canvas App Reset

Anyone who previously had an account may find that the the Canvas app is holding on to your previous login information and will not allow you to log in with your new account.  Canvas recommends resetting or clearing the cache for the app. Detailed instructions can be found in these Canvas help articles:

How do I reset my cache in the Canvas Parent app on my iOS device?
 

How do I clear my cache in the Parent app on my Android device?

Troubleshooting

Not sure of username or not receiving a link to change password?  Send us a help ticket at parenthelp@shakopee.k12.mn.us letting us know what you need; it is also helpful to include the name of a student you’d expect to see in Canvas so we can confirm your information.

Want to learn more about using your Canvas account? Click here for more information.