Release Quarantined Messages

Office 365 (

Written by Nathaniel Strauss

Last published at: November 16th, 2021


Microsoft has identified issue that Shared Mailbox Quarantine messages can only be released by Technology Administrators.  Please open ticket to request email be released. This only applies to shared mailboxes.

The district has taken measures to protect email against spam, phishing and junk messages. However, sometimes legitimate emails are caught by the Office 365 filter. In those cases follow the steps below to release an email to your inbox.

1. Log into with your district account. For example, You can also browse to Threat management > Review > Quarantine directly from

2. Select a message from the quarantine list and then select "Release message."

3. Confirm you want to release the message. Leave the box checked to report to Microsoft. Repeat these steps for all messages you'd like to release.

Global Allowlist

You can also submit a help desk ticket ( to request an email address or entire domain be added to the district's allow list. Use this option when a large group of people in the district aren't receiving email.