It's important your Mac stay updated to the latest operating system supported by the district.
- Software compatibility. Ensure all software used for class works as expected.
- Security. Apple constantly releases new security patches to keep you safe.
- Features. Each OS release offers new features and performance improvements.
- At least 47 GB disk space free.
- Mac plugged into power.
- All applications closed.
The upgrade will take about 1-2 hours to complete. During this time you will not be able to use your Mac. If the install fails at any point, restart your Mac and try to upgrade again from Self Service.
Follow the directions below to complete the upgrade.
1. Open Self Service and sign in with your school credentials.
2. Before continuing make sure your Mac meets the installation requirements:
- Ensure all work is saved and apps have been completely closed.
- Be sure your Mac is plugged into power.
- Mac has at least 35 GB disk space free.
If you need assistance freeing up disk space please contact the help desk (email@example.com).
3. Select Upgrade to macOS Big Sur.
4. The macOS Big Sur installer will be downloaded. This file is about 12.5 GB and usually takes between 20-45 minutes to download. If you are on a slower wireless connection it may take longer.
5. If your Mac does not meet the upgrade requirements you will see an error message. Make sure your Mac is plugged into power and has at least 35 GB of disk space free. If you receive an error message multiple times in a row, restart your Mac and try to upgrade again.
For additional help please contact the help desk (firstname.lastname@example.org).
6. Once the installer successfully downloads it will prepare your Mac to upgrade and automatically reboot to complete the install process.
7. The actual install takes about an hour. Once completed your Mac will boot up and you can log in again. There is an additional 10-15 minutes of additional install time after the first login.