Mac - Filter Failed One of the common errors you may run into is the filter failed message. This indicates a driver problem, either needing new drivers installed or the driver being incompatible with the document. Some fonts cause this and the driver doesn't understand what the fonts are. Update drivers 1. In Self Service, reinstall the HP Printer D...

During the installation of Linewize, there are two pop-ups you will see. This pop-up is for a different product from Linewize called Classwize. This is bundled into the Linewize Connect installer and is not something we are using. Click Deny on this pop-up. This pop-up is a bug with Linewize, as your computer is already registered with Linewize acco...

Propio ONE is a translation service used in various buildings throughout the district. Please refer to ClassLink LaunchPad for user code (on the instruction card) additional support documents. How to use Propio ONE: Choose your device Computer   Mobile Device     1. Navigate to the Propio ONE website. 2. Allow access to the camera and microphone. 3....

Guided Access limits your device to a single app and lets you control which features are available. You can turn on Guided Access when you let a child use your device, or when accidental gestures might distract you. Set up Guided Access  Go to Settings > Accessibility > Guided Access, then turn on Guided Access.  Tap Passcode Settings, then ta...

MacBooks need to be on macOS 11 BIg Sur or greater. Please see this article for more information. 1. Open Self Service and search for "Change Computer Name." Click Change 2. A pop-up will appear. Choose your primary location and click Next. 4. Enter your desired name. 3. Once complete, it will give you a success message....

You can add your Shakopee email to your personal phone easily using the Outlook app. Support from technology on this is limited and best effort. Instructions are done using an iPhone. For Android, steps are similar but may look different.   A passcode/pattern on the device is required to add a Shakopee email to Outlook.   1. Download Microsoft Outlo...

Open the Settings app Tap on Screen Time   Tap on Turn On Screen Time   Tap on Turn On Screen Time   Tap on This is My iPad   Tap on Content & Privacy Restrictions   Tap on Content Restrictions   Tap on Web Content   Tap on Allowed Websites   Add the website(s) you want at the bottom by tapping Add Website   To remove websites, swipe the website...

Self Service is the district's solution to install applications, printers, and more. If you would like to request an application to be added to Self Service, please see this techtools article. Mac By default, Self Service is located on the dock and looks like this icon If not in the dock, you can find it in the Applications folder in finder. Sign in...

The process of backing up a computer can take anywhere from 30 minutes to multiple hours depending on the amount of files stored on your computer. Make sure you won’t need to physically move the computer until the backup is complete. The recommendation is to back up your files before school starts in order to give yourself enough time. Step-by-step ...

If your students' devices are redirecting to YouTube Kids, try these solutions. Clear Safari Cache 1. Go to Settings > Safari and scroll down to Clear History and Website Data. 2. Choose All History and then tap Clear History.     Sign out of Youtube While on https://www.youtube.com,  tap the profile picture at the top-right, and then tap Sign Ou...

You may want to add a shortcut to a website on your iPad's Home Screen or have a student do this for easy access. Follow these steps to add a shortcut to the iPad's Home Screen. Navigate to the site you want to add to the home screen.  Tap the Share button at the top-right.   Scroll down and tap Add to Home Screen   Edit the name if you'd like and t...

Overview Outlook for Web also known as Webmail / Outlook.Office.com allows District staff to access their shakopee.k12.mn.us email from a browser. MFA Prompt Multi-Factor Authentication (MFA) was implemented in Spring of 2023, as a result it is highly likely accessing Outlook for Web will prompt for MFA verification.       How to Access Navigate to ...